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Reviews

5 Star Service


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5.0

51 Reviews

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Wonderful sales team!

Sherry C.

I have bought several mattresses from Cranes Mattress at the Findlay and Tiffin locations. In all instances, the service has been wonderful from the salesperson to the delivery team. My last purchase was especially notable because I purchased a mattress for my husband who has multiple sclerosis. He spends the majority of his days in bed, so it was important to get one with enough support to make him comfortable and ease some of his pain. Dan Crane was extremely helpful, patient and kind as he helped me select one that is working very well for him. The delivery process was so professional, as the young men setting up the bed are so friendly and efficient.

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Best experience ever!

Amy M.

This is the first time buying a new bed Bob and Ray were so awesome, this was the best buying experience I have ever had, very nice, not pushy and very willing to help and answer any questions I will never buy from anyone else!

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Great service

Robin

Tim was very good to us. He was so patient while we tried the different beds.I'm the end we got what we needed for a good night sleep.

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Great service

Linda E.

Jackie, was so helpful she found me the perfect mattress.

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Top Shelf

Eric D.

Had a great experience in Sandusjy. Wes was extremely knowledgeable and helpful. Answered every question and not pushy. Will recommend and visit next time we need a mattress.

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Excellent Service

Gina R.

I needed 2 mattresses in a hurry and was not from the Sandusky area. I found Cranes Mattress Superstore via a Google search and called them first. I spoke with Jackie who was friendly and helpful. Based on her information that they could meet my needs, I visited the store the same day. She was prepared for my visit with recommendations of mattresses I could get delivered in just a few days, in multiple price ranges. I will be needing additional mattresses for a condo in the Sandusky area and will definitely be returning to Cranes. The family atmosphere with a longstanding family-owned business is appreciated.

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Great service

Daniel K.

We came in looking for a new mattress after a bad experience at another store. We met Bob Cooper, who did a fantastic job of not only listening to our concerns and needs, but his knowledge and genuine interest in helping us made this purchase from Crane's the right thing to do. We've had our mattress for 10 days so far, and it's the best sleep my wife and I have had in a very long time - all for considerably less time, effort and money than we have spent at the previous company we purchased from. Crane's Mattress is definitely the first and last stop when looking for a new mattress.

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An excellent experience!

Harold W.

Bob Cooper may be not only the best mattress salesperson I've spoken to, but one of the best sales people ever! He's calm, down to earth, well informed on the product and helped me pick the best bed. I will not buy a bed from any other store! Thank you!

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Excellent

Lynn C.

I worked with Trisha Riley and she helped me so much with the mattress and bed frames for our lake house. She was so friendly and helpful. I will be returning for another mattress and bed frame next week because of the great service I received from Trisha. The guys that delivered the mattresses and bed frames were so nice and fast.

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Satisfied Customer

Bryce Y.

I first became aware of Cranes mattress through a Sunday flyer in the local newspaper. The first thing that struck me was the amount of years that they had been in business, 3 plus decades, no bankruptcy signs on route 250 for this company! Wes made us feel very comfortable as we entered he business, asked what we were looking for and patiently worked with us until we decided on what we wanted. Definitely pleased with the customer service and looking forward to our new purchase.

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Very pleased

Ashley T.

This was our first time to Cranes and we would recommend them to anyone. Bob, the employee who assisted us, wanted to know what we were looking for and helped us find the best fit. He was very informative and friendly. The bed we wanted was in Stock and could be delivered 2 days later.

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A Happy First Time Buyer

Kenneth S.

This was my first time at Crane's. It will not be my last. I bought a mattress set from your Tiffin store. Bob Cooper did an OUTSTANDING job. He offered us different selections in different price ranges. He knows the products inside and out. He suggested additional products that were good choices. He was not trying to "upsell" just to raise the bottom line. If you need a new bed, you need to see Bob.

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Very satisfied customer

Joanne B.

Tim was very knowledgeable on the beds. Very happy with our purchase and his great customer service.

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Pleased

John C.

I am very pleased with Cranes Mattress. I purchased a adjustable bed with a Beautyrest mattress. Bob Cooper he was good to work with he was pleasant and knowledgeable, Mr. Crane calling and setting up delivery early. The delivery team was quick and polite well done. thank you.

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Great experience

Jody H.

Trisha was very knowledgeable and helpful in choosing just the right mattress. I was actually dreading mattress shopping but she made the entire process easy and pleasant. The delivery men were cheerful and professional with the set up and instructions. I would recommend shopping at Cranes.

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Excellent shopping experience

Dan & Linda K.

Sam was so very knowledgeable and made our shopping for a new mattress much easier. We have had our new mattress for a week and really are extremely happy with our purchase. Best nights sleep we have had in ages. We have recommended Cranes to several friends that are in the market for a new mattress.

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Great Experience

Kevin O.

Our mattress shopping experience was great. Jackie was patient and knowledgeable. We tried many mattresses, some more than once, before we decided to get the Restonic king size. We liked it so much, that we purchased a full size Restonic for our son's room. I would recommend Cranes to anyone, and we will be back to buy all our bedding there, because the quality is so much better than anything you can get at any of the big box stores.

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The only place to go!

kay f.

Bob was fantastic helping us pick the perfect mattress. And very patient with us. Never once made us feel rushed or pressured. The delivery guys were just as friendly, professional and knowledgeable as the salesman. So pleased with our experience. Definitely recommendin to friends.

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Jackie was awesome!!

Jeanette

Jackie was not only very helpful but very friendly too! Will be sure to send friends to you Thanks Again!!!

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excellent customer service

Deborah K.

What I really appreciated was the customer service and they have great products

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Great experience

Alyssa T.

It was our first time mattress shopping and we had a bit of an unusual situation and our sales associate was fantastic and was very helpful and patient with us. Would definitely buy from him again!

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Mattress selection

Roger H.

Thank you Cranes Mattress for your expertise help in choosing new mattresses. The knowledge and helpfulness was beyond what we had expected. We are so looking forward to sleeping on our new sets and getting the best night's sleep we've ever had! Again, thank you.

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Zzzzzzzz........

Diane T.

The men were so nice and efficient. They were very careful in the house with other belongings!

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Good night sleep here I come

Sarah E.

Looking for a new bed? Go with Cranes Mattress. Dan was great. He explained all the different types of mattresses and had me try most if not all of the mattresses in the store to find the perfect one for me. When the mattress was delivered, they were very quick with getting the mattress up the tight step area and set up the entire bed. They also took out our old mattress.

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Great customer experience and even better delivery service

Paul S.

Sam was so friendly, helpful and knowledgeable as he guided us through the pros and cons of the different mattresses until we found both a queen and king.. The delivery guys were two of the best we've ever had! Both were friendly and professional. The last impression can be as important as the first one. Cranes Mattress excels at both!

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Still smiling

Theresa

What an outstanding experience!!! Trisha was so knowledgeable, there was NO pressure, and I am still smiling because I made the right choice in Crane, I got outstanding service, and awesome mattress, and the best nights sleep...wouldn't you be smiling?

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Nest experience ever!

Patricia r.

My daughter and I went to cranes to get new beds and the customer service there was outstanding and a very pleasant experience! Staff was very knowledgabele and helped is with all of our questions. I would highy recommend to anyone and everyone to go there for their next mattress purchase! I absolutely love our bed! Also the delivery men were so helpful with setup!

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Excellent and Knowledgable

Jim S.

Jackie was great to work with. She took a lot of time to show us the different mattresses and her knowledge was endless. We would definitely refer our friends to stop by if they are in the market for a mattress.

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Great customer service/wonderful experience

Suzette K.

Jackie was a true professional and skiiled at making sure I had a great experience. This was the first store I stopped at and I was very glad I did. Will recommend to others. Sure beats the big box stores! Keep up the good work.

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Better days ahead

Brian C.

Sam Shackleford is who I dealt with and was the truest of professionals. He did not beat around the bush about anything and directed me towards the best mattress for my needs and budget. Couldn't be any happier with my experience at Crane's and will for absolutely sure keep me as a customer.

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Exceptional Service / Fabulous fair prices

Denise R.

We have been shopping for a mattress for a few days. It is very confusing and expensive. Mr. Crane made us feel very welcome, had the best prices and was very informative about mattress construction. Thank you Mr Crane. Sincerely Denise Ratliff

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return customers

Colleen

We had previously bought 3 mattress sets from the findlay store. this time we purchased from the sandusky store as we have moved. Dan & Wes were at the store. Great friendly service. Delivery guys also nice young men. happy customer, again

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the difficult made easy

Jim H.

Jim checked out a few mattress stores and found Cranes- never to return to the others. All aspects of the experience were pleasant - Jackie, the no pressure saleslady, the bright, spacious store interior, the 2 hour "laying down on the job" to find the right fit, and then the 2 little but mighty delivery men who did everything right. Who could ask for anything more?

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Can't say enough...

Chuck P.

We dealt with Jackie and Brittany. We had visited 5 stores in an effort to find a mattress that met our needs and expectations. The people at Crane's (Sandusky) were knowledgable, courteous, friendly, and sincere about finding us the right mattress. They took the time needed to help us. The people at other stores were ok but no one came close to the sales staff at Crane's. That is what sold us on their products. We felt very comfortable with Jackie and Brittany. We will seek out Crane's for any future needs we may have. They are trustworthy.

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Comfortable

Jacklyn P.

Jackie Crane made my family feel very much at ease in explaining all the products. We did not feel the least bit rushed. Checked out several mattresses to make an informed decision. I bought 3 sets and my Mom bought 2. Happy sleeping for all. A fun shopping trip.

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Excellent Service

Carla

I stopped in "just to see" after visiting 5 other mattress stores. Right away I knew it was a smart move. The personal attention and care about what I was looking for was superb. I worked with Brittany. She was excellent and knowledgeable. I bought 2 mattress sets there and didn't even consider going back to the other stores. I was only planning on buying one set and bought 2. I believe I bought a good product for a good price. I would recommend Cranes to anyone.

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Great Customer Service

Mike M.

Wonderful. He was very patient, showed us everything we had to choose from and was very professional. The gentlemen who delivered the bed were very efficient and answered questions.everything was done in a timely manner.

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Jackie the greatest

Rosanna w.

My husband walked in not sure what we wanted. Jackie explained everything in detail. We can't wait to receive our adjustable bed. Thank you again Jackie

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Top notch service!

Laura

My fiancé and I went in to Crane's from being recommended by a friend. After reading the several reviews of their business and other businesses, I felt this was our best bet. Being locally owned made us feel good in supporting this business. Not only did we receive perfect help in finding a mattress, we left buying a headboard, bed frame, pillows, mattress protector, pillow protectors and sheets! For those of you needing a new bed but are worried about the price, look no further! They will work with you on your budget, offer financing and you leave having peace of mind! Both ladies in the store we're VERY friendly, knowledgeable of their product and answered any question we had. For delivering, they are working around our schedule to meet our needs. They have us for customers for life! Thank you, Crane Mattress! We look forward to have our new bed!

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Excited about a good night's sleep

Lisa F

Crane's was the first store we visited when searching for a mattress. Brittany, the sales associate, was knowledgeable and able to show us a variety of options. After visiting five other stores, no other associate could come close to the kindness and helpfulness of Brittany. No other store gave us the options of choices. We were glad when we returned to make our purchase Brittany was there. She remembered us and what our preference was. We are eagerly looking forward to our mattress delivery and a good night's sleep!!!

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Sleeping on Clouds.

Chris

My wife and I were referred to Crane's by a friend. We had passed by this store multiple times always thinking its just another mattress store! I must say we were wrong about that. Customer service was the best, knowledge about mattresses and accessories was top notch, and very family friendly. I would recommend this company to anyone looking for a good nights sleep. We purchased two mattresses,motorized platform, bed covers, pillows, and sheets and I thought it was going to cost a fortune. The final price of everything had me shocked of how reasonable the price was, and every little bit saved helps when you have a new addition to your family. Thank you Crane Mattress Superstore.

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Great Customer Service

Milynda B.

My experience at the store was great! Dan Crane was the only one at the store and I still received top-notch service. He helped me select the perfect mattress and it just wasn't a go in and buy. He took the time, step-by-step, to find the mattress that would work best for me. If you are over-whelmed by selecting a mattress, go to this store! He will narrow it down for you and make your selection experience a happy one. The delivery was as scheduled and the delivery crew were polite and professional. No problems whatsoever! I highly recommend this family-owned store. No other department store would take the time that Dan did! Thanks again!

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Easy going sales staff

Brandy

I was very pleased with salesman, Wes. He listened to my needs and price range and was helpful in selection of mattress that met my needs. Very pleased with my purchase and my experience at this store. Only thing that could be a problem is if your not happy with your purchase the store doesn't allow returns. Part of me understands this because I wouldn't want to purchase a used mattress but I also wouldn't want to be stuck with a mattress that I don't like. Fortunately it all worked out well for me.

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Awesome Experience

Rebecca W.

The decision my boyfriend and I made to walk into Cranes in search for a mattress and bed turned out to be the best choice we could have made. The helpful staff and their willingness to go out of their way to make sure we left satisfied was refreshing. We felt like our business was extremely important to them. Can't wait for our bed to be delivered tomorrow.

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Great experience

Michael K.

Wife spent 3 days looking through mattress stores until she finally found the one she liked. I got there a few days later, the staff remembered and brought me right to the model. Good prices, very friendly, and the delivery men were very polite and professional. They even helped me move part of a frame out of the way for the new bed. Recommend this company to anyone.

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Fantastic Service!

Barbara R.

I have bought queen mattress for each of my two grandsons. Crane gave me a quality product at a reasonable price. Their delivery and set up was quick, clean and fast. I Highly recommend them to anyone !! Thanks Crane!!

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The Gift of a Good Night's Sleep

Marilyn S.

My husband and I spent over a month researching, laying on, and contemplating which bed to compromise on/buy at the Tiffin location of Cranes. Bob was very knowledgeable and patient as we went through the process! Let me just say, I love my new Comfortpedic IQ bed. Honestly, I questioned our choice at the beginning. It was very firm, almost hard, I didn't sink in like I wanted to, but it was better than the waterbed we had been sleeping in for 25 years, so I waited....Now, my head hits my fabulous pillow (also new) and I do not wake up until 5:30 when it is time to get up for work. I consider this a gift that cannot be replicated in any other form. A good night's sleep is priceless. Thank you so much for all your help. I appreciate it every morning!

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Great Selection, Very Customer Centered Business

Tony Z.

My wife and I bought a mattress for my parents last year and returned this year to purchase one for our guest room. When we entered the store, Jackie immediately remembered us from our previous visit. During both visits, Jackie was very friendly and helped us pick the mattress that was right for the application. They are very customer-needs centered and create a fantastic shopping experience. I highly recommend this store.

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Very Good Experience with Crane's

Lynne W.

Salesman was helpful in the store and not "pushy". Store is located near Walmart so was easy to find and parking was not a problem. Delivery personnel were excellent!!--on time, efficient, friendly and courteous --even helped me do a switch around and advised about a bed frame that would be better for new foundation.

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Sleep like a baby!

Becky M.

Thank you, Crane;s , for quick and easy delivery of our mattresses. We had such a great experience with you and we love our mattresses. My new, cooling mattress pad is so comfortable. Thank you for making our lives more comfortable!

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Our Experience

Michel W.

We were greeted immediately at the door. Quite a pleasant experience. I would suggest this Company for anyone looking for Bedding materials.

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Knowledgable/Friendly

Mary

This is a warm & friendly environment. always greeted immediately. If employees are busy they will still acknowledge you. They treat people in a respectable manner. They actually care about why you're there! Not necessarily about getting your money!